Comments on: Ironman Sends "Refurbished" Treadmill Broken and Dirty

By: B. Schutter

B. Schutter — Wed, 06 Feb 2008 17:36:56 +0000

I also bought an Ironman treadmill. It worked great for a year, but then the motor died. I got it with an extended warranty from Overstock, so I called them. They put me in touch with a local repair outfit who were awful. They took forever to respond and eventually told me I had to call Ironman to get a new motor. Ironman (Keys Home Fitness actually) said they would send the motor, but has told me twice now it is on backorder. My unit has been broken for three months now, and according to Ironman, they can’t get me a motor for another three! Overstock has since decided that they shouldn’t have sold me the extended warranty because the Ironman has a long term warranty with the unit. So they refunded my warranty cost and washed their hands of it. So I now have a broken treadmill and no one will do anything about it. Avoid Overstock.com, Ironman and Keys Home Fitness at all costs.

By: M. Greenberg

M. Greenberg — Sun, 20 Jan 2008 02:54:18 +0000

Thanks for this information. I was just about to order one from Costco also but forget it. Buying a piece of crap product is bad enough but when you also have to deal with a bunch of morons from customer service it is even worse. Although Costco has a very liberal return policy, repacking a 300 pound treadmill is something I don’t want to deal with.

By: c

Wed, 16 Jan 2008 00:26:52 +0000

was going to buy one at costco, thanks after reading this never will buy from crappy customer service co

By: Ironman Edge Treadmill | Justin's Treadmill Review

Ironman Edge Treadmill | Justin's Treadmill Review — Thu, 03 Jan 2008 03:06:17 +0000

[...] It has a powerful motor and all the doodads you would expect, and an impressive warranty to boot (although good luck getting warranty service from them). I liked the large, deep cupholders and thin slots perfect for an [...]